Refund Policy

At Here's Your Sign, we are committed to providing reliable, professional real estate sign installation services. Because our services involve scheduling, labor, transportation, and field operations, the following refund policy applies.

Standard Refunds

Customers may cancel an order for a full refund if the cancellation request is received before a technician has been dispatched or work has begun.

Once a technician has been dispatched, is en route, or has completed any portion of the requested service, the order is considered in progress and is no longer eligible for a full refund.

Installation Services

If we are unable to complete an installation due to circumstances within our control, you may choose either:

• A full refund, or
• A rescheduled installation at no additional charge.

If installation cannot be completed due to circumstances outside of our control, including but not limited to inaccessible properties, HOA restrictions, utility markings, incorrect property information, unsafe conditions, severe weather, or the absence of required approvals, additional service charges or rescheduling fees may apply.

Customer Errors

Orders submitted with incorrect addresses, incorrect service selections, or inaccurate information may require additional service fees if a technician has already been dispatched.

Customers are responsible for verifying all order information before submitting a request.

Storm Protection Plan

Storm Protection Plan fees are non-refundable once coverage has been activated. Eligible storm-related reinstallations will be provided in accordance with the terms of the Storm Protection Plan.

Completed Services

Once a requested service has been completed, installation, removal, repair, or accessory placement, refunds are generally not available.

If you believe a service was performed incorrectly or did not meet our quality standards, please contact us within seven (7) days of service. We will review the issue and, when appropriate, repair, reinstall, or otherwise remedy the situation at our discretion.

Processing Refunds

Approved refunds will be issued to the original payment method. Depending on your financial institution, refunds typically appear within five to ten (5 to 10) business days after processing.

Questions

If you have questions regarding this Refund Policy or believe an error has occurred with your order, please contact us as soon as possible. Our goal is to resolve concerns quickly and fairly.